The home service industry is comprised of a multitude of companies from plumbers to remodelers, roofers and pool cleaners, and everything in between, providing service to homeowners with upkeep of their most prized possession - their home. It should be an industry standard and an attitude of reciprocating graciousness between the two parties, one need being met by another, but sadly it is not the vast majority of the time. If you are like most homeowners, as statistics support, you cringe at the dilemma of needing a service company to help you. This increasing challenge is the foundation of how and why The Home Improvement Club came to be.
Unfortunately, instead of companies providing service, being servants, and submitting to the absolute goal of a satisfied customer, the industry has become adversarial- us against them mentality. Once upon a time there was an accepted adage 'the customer is always right' and most service companies believed this. It was their philosophy. Again, today it seems the vast majority of service companies holds the exact opposite attitude.
Through the evolution of social media there is some recourse as a homeowner to voice and vent to the BBB, Angies List, Yelp and several others, but that is after the fact and the companies get to respond which rarely accomplishes what the homeowner wants... satisfaction. There are consumer advocates and even companies that brand and market on the quality and assurance of their endorsed companies but they still fall painfully short on total customer satisfaction. They have not eliminated the total risk for the homeowner.
As the majority owner, my journey serving homeowners started in 1981. As an owner of carpet and upholstery cleaning franchise, I learned very quickly the subjectivity of the phrase " customer satisfaction". Perhaps no other industry is as difficult to please all of the people all of the time. Yet that was my endeavor. The customer is always right.
The number one complaint in the industry was not whether the carpets were satisfactorily cleaned but rather they did not stay clean long enough. And the customer was right. How long should they stay clean? The right answer - as long as the customer thinks they should. Right? Not soon enough I instituted the policy and slogan 'If spots reappear, so will we, at no charge, and no time limit'. The fact is that more than 90% of all customer complaints regarding home services are absolutely legitimate.
Although human beings make mistakes, they can also rectify and solve the dissatisfaction successfully, they just choose not to. Thirty five years of proving this valid point is the foundation to this remarkable opportunity for all homeowners. Without any possible risk financially or otherwise, the Home Improvement Club is inviting you to be a part of our family.
I would like to introduce the Home Improvement Club. This very comprehensive concept has never been done before. In a nutshell, club members are assured the lowest price, the highest quality in service, the most comprehensive warranty both in length of time and coverage, and the remarkable 'referral rewards program'. In essence, the homeowner cannot be left unsatisfied when any service is performed at their home. As a member, your leverage to every service becomes extraordinary. None of the qualified preferred services would consider anything less than total customer satisfaction and run the risk of losing future business from multitude of other members. Please keep in mind that as a member, should you currently be receiving services with a company you have trusted with confidence, keep using them. If we can help in any way we're at your service. Your warranty for any work performed by our services supercedes all others, as there is no time limit for the warranty we provide for workmanship. It's like the Registrar of Contractors on steroids.
If this is the type of club you would like to be part of, one that absolutely protects you and any service work performed at your home, then contact us and let the Home Improvement Club assure you of perfect projects, sensational savings, and referral rewards.